Privacy Policy
Evergreen Home Heating and Energy (“EvergreenHVAC,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.evergreenhomeheatingandenergy.com, use our services, or interact with us — including when we use Artificial Intelligence (“AI”) technologies to improve our operations and communications.
By using our website or providing your information, you consent to the practices described below.
1. Information We Collect
We collect information in several ways, including directly from you, automatically through your use of our website, and from third-party sources.
Personal Information
Information you voluntarily provide, such as:
Name
Email address
Phone number
Service address
Details related to your heating, cooling, or energy system
Messages or inquiries you send through forms, chatbots, or email
Non-Personal Information
Automatically collected data, such as:
Browser type and device information
IP address and approximate location
Pages visited and time spent on our site
Cookies and similar tracking technologies
AI-Generated or AI-Enhanced Data
In some cases, we may use AI tools to analyze or enhance data we collect — for example:
Summarizing customer inquiries to improve response time
Analyzing feedback trends to improve service quality
Personalizing website content, recommendations, or advertising
Detecting potential fraud or suspicious behavior
AI systems are used only to support and enhance our legitimate business functions, never to make automated decisions that produce legal or similarly significant effects without human review.
2. How We Use Your Information
We use your information to:
Provide, schedule, and complete HVAC and energy services
Respond to questions, requests, or service inquiries
Communicate with you via email, phone, or chat
Improve our website’s functionality and user experience
Deliver personalized recommendations or promotions
Train AI systems to assist in customer service, marketing, or process optimization (always using aggregated or anonymized data when possible)
Comply with applicable laws and regulations
3. Use of Artificial Intelligence
EvergreenHVAC uses AI-powered systems responsibly to enhance customer service, marketing, and operational efficiency. These tools may assist in:
Automatically routing messages to the right department
Generating or suggesting responses in chat or email (reviewed by a human before sending)
Analyzing customer interactions to identify service trends
Personalizing marketing materials and content on our site
We do not use AI to make decisions about eligibility, pricing, or employment. Any automated analysis that affects an individual directly will always include human oversight.
4. Sharing Your Information
We do not sell your personal data. We may share it with:
Service Providers assisting with hosting, analytics, marketing, or communication (some of which may use AI systems for processing)
Business Partners for joint marketing efforts (with your consent)
Legal Authorities when required to comply with applicable laws or respond to lawful requests
All third parties are required to handle your data responsibly and in accordance with applicable privacy laws.
5. Cookies and Tracking Technologies
We use cookies and similar technologies — including AI-powered analytics — to understand user behavior, improve site performance, and tailor content to your interests. You may adjust your browser settings to refuse cookies, though certain site features may not function properly.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including AI system training and operational improvement, unless a longer period is required by law.
7. Data Security
We use industry-standard safeguards — including encryption, access controls, and monitoring — to protect your data from unauthorized access, misuse, or disclosure.
AI systems that process customer data are secured and audited to prevent unintended data exposure.
8. Your Privacy Rights
You may have the right to:
Access, correct, or delete your personal data
Opt out of automated communications or marketing
Request information on how AI is used with your data
Withdraw consent for data processing (where applicable)
To exercise your rights, contact us at https://evergreenhomeheatingandenergy.com
9. Children’s Privacy
Our website and services are not intended for children under 13, and we do not knowingly collect personal information from them.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in technology, law, or our business practices. Updated versions will be posted here with a revised “Last Updated” date.
11. Contact Us
If you have any questions about this Privacy Policy or how we use AI, please contact us at:
Evergreen Home Heating and Energy
Phone: (206)565-1455
Website: https://evergreenhomeheatingandenergy.com
